Contact Us

Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.

Questions About Test Status

To view the latest up-to-date status of your test, login to your account.

Questions About DNA Testing

Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at info@genetrackhk.com.

Questions About Pricing

To view the latest up-to-date testing fees, see the Fee Schedule for 2018. To view any additional fees, visit the Service Fees section.

Questions About Shipping

To view shipping options and shipping requirements, see Shipping.

Questions About Returns

See the Return Policy.