Provider FAQs2016-10-12T22:55:17+00:00

Provider FAQs

Genetrace DNA Test Kit

If you have questions which are not answered by this FAQ section, please feel free to contact us at provider@genetrack.com.

  • We have clinics in several countries. What countries do you service?

    DNA testing can be performed on individuals at any age. Sample collection can even occur on the day of birth.

  • If we have a chain of clinics, do I need to create a separate Provider account for each location?

    For private testing, if the parties to be tested live in different cities, or even different countries, we can split your kit and send each component to a different address. Since the kits are individually barcoded, the samples will still be tested together even if the are sent back separately. To order a split kit, please write the following into the comments box of the online order form: “Please split kit”. Please also indicate the name and address to send each component. For example, please state: “send the Alleged Father’s portion to… (specify name and address)” and “send the Child’s portion to… (specify name and address)”.

  • How will my clients receive their results?

    If the mother already knows that she is the biological mother of a child, then there is no need to test her if only the alleged father is in question. A conclusive answer regarding paternity can be obtained without testing the mother.

  • What discounts will I receive?

    DNA is collected by rubbing a swab gently inside the mouth against the cheek for 15 seconds. The collection is safe and painless and can be performed on individuals at any age, including infants.

  • What are the benefits of becoming a provider?

    When the samples arrive at the laboratory, testing begins immediately and is completed within 3 to 5 business days for all relationship test types, 3 to 14 days for most diseases tests, and 7 to 31 days for most ancestry tests.