Frequently Asked Questions2017-04-18T19:50:55+00:00

Frequently Asked Questions

  • How does it work?

    Step 1
    Step 1: Order the Test
    Order laboratory testing. Click here to order online.
    Step 2
    Step 2: Collect and Submit the Samples to the Laboratory
    Kits are delivered to your door within 2 to 3 working days by express courier or within 7 to 10 working days by mail. Each DNA test kit comes complete with all of the collection materials and instructions for you to take the test in the privacy of your own home. All DNA testing kits employ the buccal swab technique, allowing you to perform the collection within minutes with no fuss, no pain. Submit the DNA specimen directly to the laboratory after collection.
    Step 3
    Step 3: Receive Your Results
    Once the laboratory receives your samples, testing begins immediately. Results are available within 3 to 5 business days. The results report is sent to you by mail, email or both as soon as testing is complete.
  • How do I obtain my DNA Test kit?

    You may order the DNA test online at any time. Orders placed before 2pm PST (5pm ET) on working days are shipped out the same day. Orders placed after 2pm PST (5pm ET) or on weekends, or holidays are shipped out the next business days.
  • How soon do I need to collect the samples after I receive the kit?

    The DNA collection kit does not have an expiration date so you can use it at any time. You do not need to use it right away.
  • How long will be the samples be good after I collect it?

    After the samples are collected, they will be good for at least 3 months at room temperature. No freezing or refrigeration is required. After the sample is collected, you have at least 3 months to send the samples back to the laboratory for testing, however, most families send the samples back right away after sample collection.
  • Do I need to go to a sample collection location?

    No, after you order the DNA test, a private sample collection kit will be sent directly to your address for discreet sample collection at the privacy of your own home. You do not need to attend an appointment for sample collection.
  • Where are you located?

    Genetrack is one of the world's largest paternity testing laboratories, servicing private and legal clients in over 60 countries worldwide, including Hong Kong. The head office of Genetrack Biolabs is located in Vancouver Canada. All testing kits are shipped to you directly from Genetrack's main laboratory in Canada.
  • How do I know that you are legitimate?

    Genetrack Biolabs is accredited by the American Association of Blood Banks (AABB), accredited by the College of American Pathologists (CAP), CLIA certified, and ISO17025 accredited. Genetrack performs private and legal testing for over 60 countries worldwide and we routinely perform immigration testing for the government, including the Department of Homeland Security in the US for immigration testing, CIC Canada for immigration testing, and the Ministry of Justice of the United Kingdom. Our testing laboratory has maintained a flawless testing record and has serviced hospitals and government departments from around the world for over 18 years. We are the trusted name for relationship testing worldwide.
  • How old does a child need to be before testing?

    DNA testing can be performed on individuals at any age. Sample collection can even occur on the day of birth.
  • What if the parties to be tested live in different cities?

    For private testing, if the parties to be tested live in different cities, or even different countries, we can split your kit and send each component to a different address. Since the kits are individually barcoded, the samples will still be tested together even if the are sent back separately. To order a split kit, please write the following into the comments box of the online order form: "Please split kit". Please also indicate the name and address to send each component. For example, please state: "send the Alleged Father's portion to... (specify name and address)" and "send the Child's portion to... (specify name and address)".
  • Does the mother need to be tested for a paternity case?

    If the mother already knows that she is the biological mother of a child, then there is no need to test her if only the alleged father is in question. A conclusive answer regarding paternity can be obtained without testing the mother.
  • Can paternity be determined if the alleged father is not available for testing?

    If the alleged father is deceased, forensic DNA testing can be considered using items which may contain the alleged father's DNA. Forensic DNA testing can be performed on anything that has biological material from the father such as an old toothbrush, electric razor shavings, blood stains, saliva stains, and bone or teeth from an exhumation. If it is not possible to obtain a forensic sample for the alleged father, testing his direct relatives can be considered. If his parents are alive, the grandparentage test can be performed. If he has any siblings, then an aunt or uncle test can be performed. If the alleged father has other children, then a full or half sibling test can be performed.
  • How is the DNA sample collected?

    DNA is collected by rubbing a swab gently inside the mouth against the cheek for 15 seconds. The collection is safe and painless and can be performed on individuals at any age, including infants.
  • How long does testing take?

    When the samples arrive at the laboratory, testing begins immediately and is completed within 3 to 5 business days for all relationship test types, 3 to 14 days for most diseases tests, and 7 to 31 days for most ancestry tests.
  • How do I receive the results of my test?

    Results are released immediately once the testing has been completed. One copy of the results is sent by email and one copy is sent by mail. You can choose whether you would like to receive the results by mail, email or both at the time at the order is placed.
  • Can testing be performed before a child is born?

    Prenatal DNA testing can be performed using a CVS sample or an amniotic fluid sample. If you are interested in proceeding with prenatal testing, the first step is to arrange an appointment for amniocentesis or CVS with your physician/obstetrician. Once the appointment is confirmed, please let us know and we will help you to initiate a file and send the pre-natal sample collection kit directly to your physician. The turnaround time is 3 to 5 business days from the date that we receive the samples. If you are unable to have a prenatal sample collected, please note that DNA testing can be performed quickly and safely as soon as the day of birth using a mouth swab kit.